Customer Service & Delivery

Assurances
When purchasing meat from Saulmore Farm Shop, you can be assured that you are receiving produce with complete traceability along with the assurance on feeding, welfare and method of production.  The beef originates from native breeds of cattle including Highland, as from this summer we will also be offering Aberdeen Angus X, also reared on Saulmore. You can be assured that the venison and game is always wild, and is sourced from local estates.  The lamb may be Blackface or Texel, always reared on our own farm.
Saulmore Farm is approved by Quality Meat Scotland and Scotland the Brand.

Delivery
Mail order customers can now order from our extensive range of products at this site, or by catalogue, for delivery throughout mainland U.K. You may wish to order for yourself or perhaps as a gift for a friend or colleague. Our Gift hampers make an excellent present and can be decorated to suit the occasion.

We use a carrier who guarantees overnight delivery to mainland U.K. Your order is securely packed in an insulated container with a refrigerant placed inside with the meat.

Terms & Conditions
The purchase of products from the web site is governed by these terms and conditions. Please read them before using the site - they are important to both you and us. We hope they are simple to understand. By accessing the site, you agree to be bound by these terms and conditions.

1. While anyone in the world may visit this site, we can only deliver to U.K. addresses and accept payment from credit and debit cards useable in the UK.

2. Access to the site may be suspended, restricted or terminated at any time.

3. We accept no responsibility for the web sites or any other information, practices or products of other parties linked to this web site.

4. Orders must be placed by the owner of the credit card. 

5. Please note that the prices we charge might well differ slightly from those quoted on the web pages, as it is impossible to guarantee the exact weight of meat when cut. We will of course try to be as accurate as is possible.

6. We will do our best to fulfil all orders but in exceptional cases, such as where supplies are unobtainable or where there have been errors in prices, we may have to decline an order, in which case we will advise you as soon as possible and seek your instructions. We will not debit your credit card or charge card until the day of dispatch.

7. We reserve the right to collect and process information about you to better understand your needs and to keep you up to date with developments at Saulmore.

8. This website is subject to the copyright laws of the United Kingdom.

9. We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time, especially considering the perishable nature of all of our products.

10. To the extent permitted by the law, we shall not be liable for direct, indirect or consequential loss or damage arising from our services or any products sold from or referred to on this site. Neither you nor us will be liable for any delay or failure to perform our respective obligations under this contract due to any cause beyond our reasonable control including without limitation any act of God, failure, flooding, fire, strike, lock out, trade dispute, traffic accident, traffic congestion, any act or omission of any government or regulatory authority.

11. This does not affect your statutory rights as a consumer.

12. Authority for payment must be given at time of order.

13. These terms and conditions and all disclaimers and other material on our website shall be governed by and construed in accordance with Scottish law and any disputes shall be referred to the exclusive jurisdiction of the Scottish courts to which both parties submit.